Welcome to the Lab Guide Library for the New Digital Channels Summit. As labs become available they will appear below. Labs can be started once the lab document link is updated. Please be sure to refresh your browser to see when labs have been added.

The Lab schedule has changed while all labs are being updated to align with the partner summit GOLD tenant requirements.

Lab Schedule

Topic Session Corresponding Lab
Before you Begin Lab Pre-requisites, Format, Support Lab Information
Introduction Lab 1a - Control Hub & Portal Changes Control Hub Changes
Introduction Lab 1b - Engage overview Engage overview
Introduction Lab 1c - Connect overview Connect overview
Introduction Lab 1d - Connect user management Connect user management
IMI Connect Lab 2a - Standard Flows Standard Flows
IMI Connect Lab 2b - Configuring Standard Flows Configuring Standard Flows
IMI Connect Lab 2c - Flow Debugging basics Flow Debugging basics
Chat / Email Lab 3a - Asset creation end to end (Chat) Asset creation end to end (Chat)
Chat / Email Lab 3b - Workflow association (Chat) Workflow association (Chat)
Chat / Email Lab 3c - Asset creation end to end (Mail) Asset creation end to end (Mail)
Chat / Email Lab 3d - Workflow association (Mail) Workflow association (Mail)
Facebook / SMS Lab 4a - Asset creation end to end (SMS) Asset creation end to end (SMS)
Facebook / SMS Lab 4b - Workflow association (SMS) Workflow association (SMS)
Facebook / SMS Lab 4c - Asset creation end to end (FBM) Asset creation end to end (FBM)
Facebook / SMS Lab 4d - Workflow association (FBM) Workflow association (FBM)
Templates & Bot Lab 5a - Templates Templates
Templates & Bot Lab 5b - QnA Bot QnA Bot
Templates & Bot Lab 5c - Task Bot Task Bot
Templates & Bot Lab 5d - Associate bot in FBM Flow Associate bot in FBM Flow