Welcome to the Lab Guide Library. Here you will find the step-by-step guides on how to setup bot capabilities with New digital channels in Webex Contact Centre.

Lab Exercises

Lab Number Topic Difficulty Duration
Lab 0 Lab Information NA 5 mins
       
Lab 1 Environment setup Easy 25 mins
       
Lab 2 Live Chat Configuration   60 mins
Lab 2.1 Basic Chat Medium 40 mins
Lab 2.2 Additional Capabilities Easy 20 mins
       
Lab 3 Question & Answer Bot Configuration    
Path A Webex Connect Bot   40 mins
Lab 3.1 QnA Bot setup Easy 10 mins
Lab 3.2 QnA Bot Integration within Flow Medium 20 mins
Lab 3.3 FAQ Integration Easy 10 mins
       
Path B Dialogflow   90 mins
Lab 3.1 DialogFlow setup Easy 20 mins
Lab 3.2 DialogFlow Integration within Flow Medium 30 mins
Lab 3.3 FAQ integration Easy 20 mins
Lab 3.4 Advanced features Hard 20 mins
       
BONUS: Lab 4 Task Bot Configuration   50 mins
Lab 4.1 Task Bot setup Medium 10 mins
Lab 4.2 Task Bot Integration within Flow Hard 40 mins