Welcome to the Lab Guide Library for the 2021 Cisco Webex Contact Center Technical Partner Summit. As labs become available they will appear below. Labs can be started once the lab document link is updated. Please be sure to refresh your browser to see when labs have been added.

The Lab schedule has changed while all labs are being updated to align with the partner summit GOLD tenant requirements.

Lab Schedule

Date Session Corresponding Lab
Doc WebexCC Partner Enablement (the document explains the partner onboarding process that will be started in November) Webex Contact Center Partner Enablement - Sharepoint - Home
Week1 Lab 1 - Control Hub & Admin Portal Control Hub & Admin Portal Lab
Week2 Lab 2 - IVR Contact Routing IVR Contact Routing Lab
Week2 Lab 3 - Agent Desktop Agent Desktop Lab
Week2 Lab 4 - CRM Integration CRM Integration Lab
Week2 Lab 5 - Google CCAI & TTS Integration Google CCAI & TTS Integration Lab
Week3 Lab 6 - Analyzer Deep Dive Analyzer Deep Dive Labs
Week3 Lab 7 - WxM Integration WxM Integration Lab
Week3 Lab 8 - API API Lab