Welcome to the Lab Guide Library. Here you will find the step-by-step guides on how to setup Webex Contact Center features.

Lab Schedule

Lab ID Session Corresponding Lab
Lab 0 Provisioning (Trials & Production) Lab 0 - Provisioning (Trials & Production)
Lab 1 Admin Experience (Control Hub & Admin Portal) Control Hub & Admin Portal Lab
Lab 2 IVR Contact Routing IVR Contact Routing Lab
Lab 3 Agent Desktop Agent Desktop Lab
Lab 4 Supervisor Desktop Supervisor Desktop Lab
Lab 5 Analyzer UX Refresh Analyzer UX Refresh
Lab 6 Analyzer Deep Dive Analyzer Deep Dive Labs
Lab 7 CRM Integration CRM Integration Lab
Lab 8 Google CCAI & TTS Integration Google CCAI & TTS Integration Lab
Lab 9 XM Next Integration XM Next Lab
Lab 10 Automated Outbound Solution - Acqueon Automated Outbound Solution Lab
Lab 11 QM/WFO - Calabrio QM/WFO - Calabrio
Lab 12 Webex CC APIs API Lab
Lab 13 New Digital Channels New Digital Channels