Dip into NEW Digital Channels for Webex Contact Center
Welcome to the Lab Guide Library. Here you will find the step-by-step guides on how to setup service for all the available digital channels.
Mandatory section - All Channels Lab Exercises
| Lab # | Topic | URL |
|---|---|---|
| —– | Before you Begin | Lab Information |
| Lab 1 | Preconfiguration | Preconfiguration |
| Lab 2 | Email Configuration | Email creation end to end |
| Lab 3 | Chat Configuration | Live Chat creation end to end |
| Lab 4 | Facebook Messenger Setup | FBM creation end to end |
| Lab 5 | SMS Setup | SMS creation end to end |
| Lab 6 | WhatsApp Messenger Setup | WhatsApp configuration |
Bonus section - Advanced Lab Exercises
| Lab # | Topic | URL |
|---|---|---|
| Lab 7 | Advanced Email Configuration | Auto Reply, PIQ, Subject Filter, API requests |
| Lab 8 | Event and Rules - agent productivity | Event and Rules - agent productivity |
| Lab 9 | Flow Debug Capabilities | Flow Debug Capabilities |