Welcome to the Lab Guide Library for the 2021 Cisco Webex Contact Center Technical Partner Summit. As labs become available they will appear below. Labs can be started once the lab document link is updated. Please be sure to refresh your browser to see when labs have been added.

The Lab schedule has changed while all labs are being updated to align with the partner summit GOLD tenant requirements.

Lab Schedule

Date Session Corresponding Lab
Week 1 Lab 1 - Control Hub & Admin Portal Control Hub & Admin Portal Lab
Week 2 Lab 2 - IVR Contact Routing IVR Contact Routing Lab
Week 2 Lab 3 - Agent Desktop Agent Desktop Lab
Week 2 Lab 4 - CRM Integration CRM Integration Lab
Week 2 Lab 5 - Google CCAI & TTS Integration Google CCAI & TTS Integration Lab
Week 3 Lab 6 - Analyzer Deep Dive Analyzer Deep Dive Labs
Week 3 Lab 7 - WxM Integration WxM Integration Lab
Week 3 Lab 8 - API API Lab