Welcome to the Webex Contact Center Bootcamp. Labs can be started once you get the access credentials.

Lab Schedule

Type Session Corresponding Lab
Mandatory Lab 1 - Control Hub & Admin Portal Control Hub & Admin Portal Lab
Mandatory Lab 2 - IVR Contact Routing IVR Contact Routing Lab
Mandatory Lab 3 - Agent and Supervisor Desktops Agent and Supervisor Desktops Lab
Optional Lab 4 - CRM Integration CRM Integration Lab
Optional Lab 5 - Google CCAI & TTS Integration Google CCAI & TTS Integration Lab
Mandatory Lab 6 - Analyzer Deep Dive Analyzer Deep Dive Labs
Optional Lab 7 - WxM Integration WxM Integration Lab
Optional Lab 8 - API API Lab