New Lab Guide Library
Welcome to the Lab Guide Library for the 2021 Cisco Webex Contact Center Technical Partner Summit. As labs become available they will appear below. Labs can be started once the lab document link is updated. Please be sure to refresh your browser to see when labs have been added.
The Lab schedule has changed while all labs are being updated to align with the partner summit GOLD tenant requirements.
Lab Schedule
| Date | Session | Corresponding Lab |
|---|---|---|
| 2021-04-28 | Prerequisites | WxCC Partner Enablement |
| 2021-04-30 | Lab 1 - Control Hub & Admin Portal Lab | Lab 1 - Control Hub & Admin Portal |
| 2021-05-07 | Lab 2 - Agent Desktop Lab | Lab 2 - Customizing Agent Desktop |
| 2021-05-07 | Lab 3 - IVR Contact Routing Lab | Lab 3 - IVR Contact Routing |
| 2021-05-11 | Lab 4 - Email and Chat Routing | Lab 4 - Email and Chat Configuration |
| 2021-05-12 | Lab 5 - Analyzer Deep Dive Lab | Lab 5 - Analyzer Labs |
| 2021-05-18 | Lab 6 - API Lab | Lab 6 is coming soon! |
| 2021-05-18 | Lab 7 - CRM Integration Lab | Lab 7 - CRM Integration |
| 2021-05-18 | Lab 8 - Google CCAI Integration Lab | Lab 8 - Google CCAI Integration |
| 2021-05-18 | Lab 9 - WxM Integration Lab | Lab 9 - WxM Integration |
Important Updates
Check this section for any updates that may require communication throughout the event.
- 2021-04-30 - Labs are delayed and expected to be released on Monday
- 2021-05-04 - Labs 1, 2 and 3 have been released.
- 2021-05-11 - Lab 4 is complete and should be released later today
- 2021-05-12 - Lab 5 is complete with 5 exercises. Each lab has a link at the bottom of the page for the next lab.