Table of Contents

Introduction

In this lab we are going to import a FAQ in Google Dialogflow from an existing website, which will act similarly to the Q&A bot in Webex Connect. We will then select some Questions and transform them into intents.

Enabling FAQ in Dialogflow

  • In the Dialogflow portal:
  • Click the Cog next to the name of your bot
  • Under General Toggle “Enable beta features and API” and click save.

Importing FAQ

  • We are going to import our FAQ from the CDC’s Covid-19 FAQ.
  • Click on the Knowledge (Beta) menu option
  • Click Create Knowledge base and name if Covid and click Save
  • Next to “No knowledge document has been created yet” click create the first one.

    Document Name: Covid FAQ

    Knowledge Type: FAQ

    Mime Type: text/html

    Data Source: URL: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

    Enable Automatic Reload: True

    Click Create

  • Now we need so allow Dialogflow to respond to out customers.
    • Click the Add Response button
      • You will see that a response string automatically populates that looks like $Knowledge.Answer[1]

      • Click Save at the top of the page

Testing from within Dialogflow

  • In the upper right corner, you will see a try it now prompt
    • Using one of the questions from the FAQ, ask a question or a variation of the question.

Testing via Webex Connect chat

  • Launch your chat from your website
  • Using one of the questions from the FAQ, ask a question or a variation of the question.

Congratulations, you have completed this section!