Welcome to the Lab Guide Library. Here you will find the step-by-step guides on how to setup Webex Contact Center features.

Lab Schedule

Lab ID Session Corresponding Lab
Lab 1 Control Hub & Admin Portal Control Hub & Admin Portal Lab
Lab 2 IVR Contact Routing IVR Contact Routing Lab
Lab 3 Agent Desktop Agent Desktop Lab
Lab 4 CRM Integration CRM Integration Lab
Lab 5 Google CCAI & TTS Integration Google CCAI & TTS Integration Lab
Lab 6 Analyzer Deep Dive Analyzer Deep Dive Labs
Lab 7 WxM Integration WxM Integration Lab
Lab 8 API API Lab